you had sixty different billing systems to invoice your customers,
would you feel confident about the accuracy of your invoices?
Telecom carriers want you to think so…
the changing landscape of telcom carriers, i.e. mergers, acquisitions,
new service plans, broadened services, convergence of long distance
and local service, the complexity of telecom billing rivals our
Federal tax code.
Industry reports estimate that 80% of all commercial telecom
bills are incorrect.
Common overcharges are from 15 – 25% of annual telecom
Pursuing an overcharge with the carrier is a daunting task if
you don’t know the carrier’s process for reviewing
and crediting overcharges, and the legal basis for claiming
refunds. It usually results in less than the full credit due.
There are numerous “hidden” charges buried in most
commercial bills. Current law allows carriers to consolidate
Do you know with certainty that you are being billed for all
services according to your negotiated contract, or tariff?
Have you closed sites or made major circuit changes in the
Are you constantly adding, or changing services?
Changing Landscape of Telecommunications
no secret the telecom industry has seen significant change over
the last few years.
in technology, with increased data services, and increased wireless
in vendors, with consolidating companies, and financially strapped
Changes in services and billing structures, with the convergence
of long distance providers offering local service, with local
providers offering long distance, and with some vendors offering
all-in-one, one-stop shopping.
of this change, and its inherent complexity, have made analysis
of telecom plans and bills an amazing challenge.
you on the best plan for your needs?
Are you being billed for services you no longer use?
Do you understand the tariffs, taxes and other hidden charges?
How do you negotiate with the carrier when you do have an overcharge
short of our federal tax code, nothing is more complicated, and
ever changing as the telecom industry’s service rate structure.
And never has there been such a need by businesses for an industry
expert to ensure that they are getting the best possible service
at the best possible price.
with all of this change, one thing has remained the same –
the telecom carriers' commitment to customer service continues to
show that carriers have decreased their customer service centers
by 65% over the past three years. In some cases, personnel have
been replaced by Internet customer care centers.”
M.S. Mastel, Telecom Audit, copyright 2003 McGraw-Hill
our government enforce proper billing by the telecom industry?
Government is ill equipped to address the multitude of errors and
Susan Hess, former Commissioner, Federal Communications Commission
thought our telephone bills were clean. I never expected
we would see a 20% reduction in our total telecom spending."
John Freeman - CFO
solution: Tri-Solve is a customer advocate, and
engages your telecom vendor, on your behalf, to negotiate credits
and refunds for overcharge. Tri-Solve also takes action to ensure
that erroneous charges are removed from future invoices, potentially
saving your company thousands of dollars.